HOW TO ORDER SOCCER GEAR
We offer a number of ways in which you may order. First of all, since ordering soccer uniforms is a personal process, we are available to answer any questions you may have for us – whether it is about fabrics, sizing, samples or printing, we are OPEN 7 days a week at 1-888-660-8326 between 9am-10pm.
Since we ship within each country, there are no delays or custom duties on any order. Product ordered in the United States will ship from Buffalo, NY. Pricing is shown in US dollars. Product ordered in Canada will ship from Toronto, ON. Pricing is shown in Canadian dollars.
Ordering your soccer gear from Totally Soccer:
- Organize your order
a. Team Uniforms – Team Breakdown
b. Club Uniforms – Volume Order
c. Field Equipment
- Submit the Order
a. Call us toll-free at 888-660-8326
b. Save your electronic order and submit it via email to: Sales@TotallySoccer.com
c. Fax it to us at 866-417-3544
- Review your Order with the Sales Representative
- Call in and pay for your Order – due to the nature of our customized work, we require payment in advance. For clubs and orders over $3500, we will arrange a payment schedule.
a. Credit Cards: Visa, MasterCard and American Express (US only)
b. Government Institutions may pay via Approved Purchase Orders
c. Money Transfer – your sales rep can assist you in this process
What is your return policy?
All claims and exchanges must be made within 10 days of receipt of goods. We will not accept returns for cash. However, we will be happy to exchange your return goods or apply the credit towards a future purchase. On exchanges, the customer must pay all freight charges. Garments with numbers, logos, or any other modifications or customization may not be returned under any circumstance unless the product is defective or is not what you ordered. We maintain the right to inspect returned merchandise to determine whether replacement or adjustments are valid. Be sure to inspect your merchandise. The merchandise left the factory in perfect condition. No returns will be accepted without our prior authorization. Please state date of purchase, invoice number and reason. A Return Authorization Number (RAN) will be issued and must appear on all shipping labels. All returns must be shipped prepaid, no C.O.D. will be accepted. Any damaged goods may be returned, but must follow our Return Policy.